Maruti Suzuki India — complaint against not delivering car

Address:

Gurgaon, Haryana, 122017

I m gaurav pandey customer of maruti suzuki swift ldi granite grey.

I booked maruti suzuki swift on 21 aug 2016 from d - 393, sector 10, noida, uttar pradesh, 201301. I booked car by of rs11000/- (Eleven thousand only) paytm transfer contacted with mr. Vikash/mr. Tarik. He promised me to deliver me the car within a week or whenever i want. This car i was planning from long time and hope you can understand how i am managing all. I had explained this to mr. Vikas at the time of booking.

I visited sbi branch for loan process along with mr. Vikar kumar and after approval he assured me car will be deliver in first week of sep'17 but they are unable to deliver car. After this i contacted to mr. Vikas but he was not picking my phone or no any single confirmation was coming from his side.

Then i got contact details of team leader mr. Surendar & mr. Saurabh and i contacted to him and they respond well, they told “we will call you and will provide you delivery date asap “ but from past 20-25 days i am just taking follow-up for the same and did not gave the delivery status of car.

I am unaware of hidden happenings and the right stock of car dispatch from maruti plant and car availability at maruti. Please tell me the reason why there is delay in delivering the car, help me to escape from this problem and if possible make my deliver of car to me before this sunday otherwise i have to do something else.

I am attaching car loan approval slip, car quotation for your reference.

I am also working in same professionalism of "service & support" and touchwood we never made such frustrating condition for customer. I don't know whether i became a culprit just because i am trusting on maruti & maruti person.