| Address: | Thiruvananthapuram, Kerala, 695011 |
I am using a maruti ertiga zdi for which i am having an extended service package. I was i formed from indus motors trivandrum to take my vehicle for the 40000kms service on 05 jan 2018. I informed about my inconvenience to visit the workshop on that date since i was away at my native place trissur. So i was informed over telephone from indus motors trivandrum to take my vehicle for service as soon as i reached trivandrum. On 14th jan 2018, i took my vehicle for service to indus motors venpalavattom. On reaching the workshop, the service advisor told me that they will be doing the 50000kms service instead of 40000kms service since it is shown in the computer as 50000kms service. I told him that this is not agreeable to me without doing the 40000kms service. Also my vehicle had done only 39000kms. He told me that i have to pay extra cost for the consumables if i intended to do the 40000kms service. This was not acceptable to me. Since i argued in this regard he told me that since the consumables are not used up by me he could replace the consumables due for 40000kms service during my next visit to the workshop as six more months time is left in the service package. So i agreed to this and told him that i need such an undertaking in writing. He agreed to hand over such an undertaking within a week in consultation with the works manager as he was not in office as it was a sunday. After the service i received several calls from indus motors as well as maruti regarding the work satisfaction during the service visit. I have made the complaint to whomsoever that contacted me. Last day i received a call from the indus motors works manager informing that they wont be providing me the consumables for the 40000kms service as assured. Since then i have a very sad feeling that i was being cheated. Investing money for service package is to get better and prompt service. By taking the service package i am bound to get the services included in the package. Denying the service by making lame excuses like computer program and so is cheating the customer. Such denial will affect the reputation of maruti as well, since indus motors is just a link between myself and maruti.
I have been using maruti vehicles since 1998. This is the 7th vehicle i have purchased from indus motors trivandrum. I am also having a 2010 model maruti astar which my wife is using. I have booked a baleno in exchange for my astar from indus motors which is due for delivery.in this circumstance i am seriously thinking of cancelling the same and opting for another brand other than maruti.. I don't want to keep acquaintance with an agency that doesn't keep its word.
Hoping that maruti will do the needful in this regard.
Jayanand t. J.
Vehicle no is kl 01 bl 7643 registered in the name of my wife smt. Bindu. P Was this information helpful? | 
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