Maruti Suzuki India — complaint regarding service provided by the service station

Address:

Hoshiarpur, Punjab

Reminder: the following complaint was filed by me on 15.10.17 at [protected]@maruti.co.in but reply is still awaited from your end. I am sorry to say that i felt disappointed by the response, since not even a single call about verification of the complaint came from your end.
As mentioned in sr no 3 of my following complaint, water pump changed was quite unneccesary and now the new one is creating problem from today i. E. 30.10.17.
Since my wife commute to her far off work place daily by this car, please look into the matter at the earliest and compensate for the loss of money and time along with the inconvenience we had.

Sir
Yesterday i got my car maruti 800 (Pb07v1333) serviced at marshal sales coorporation, maruti authorisied service station at mukerian (Distt. Hoshiarpur, punjab)

Please pay attention to my following quiries:

1. I tried to upload my feedback on customer service feedback centre maruti suzuki india limited, but was not successful due to the reason that this service station was not being shown in the list, to be choosen from.
2. I visited station for mere reason that they present themselves as authorised service station of maruti.
3. As indicated in the invoice at sr no. 4, water pump was changed unneccessarily, in my opinion. I have got the original piece with me.
Please guide me how and where can i send this piece for verification wether it was necessary to chage the part or not.
4. At sr. No 2 timing belt was also changed for no reason. But unfortunately i could not collect the original piece for verification.
5. I refused for the wheel balancing and caliper greasing services at sr no 15 and 16. But they convinced me to get these sevices done saying that these are 'part of the service'.
6 lastly, i feel labour charges are leivied at higher rates and extra gst was charged on service.

Adding to all this, i took prior appointment and reached station at 11.00 am but services were finished at 3.51 pm after 5 hours.
Kindly look into the above matters and if any fault is found regarding any query, please take necessary and earliest action or else ignore.

Copy of tax invoice is attached here with for ready reference.

Regards
Baljit kumar
My contact : [protected], [protected]@yahoo.com

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