Maruti Suzuki India — complaint unresolved

Address:

Indore, Madhya Pradesh, 452018

Dear sir,

I purchased a car from your show room on patel motors of ciaz delta bs iv model bearing chassis no. 309977 and engine no. 7182196 by making a payment against. Rs.10, 000, 00 /- on 16th october 2017.

The sequence of events is narrated here under. I am totally disappointed and shocked by the unprofessional way my issue has been handled. I have paid 10lacs to buy a ciaz and till date i am unable to use it, it is a faulty car and i am taking out time and visiting local nexa dealer every day but till date there is no solution provided.

I purchased the car on 16th october, after a test drive on a demo car 15 days before the purchase. The car was delivered on 16th evening and i took it for first drive on the 17th october when i drove to my home town. Midway through the journey, as i reached bhopal, i observed an unusual sound coming from the car which continued and i immediately called the sales representative mr. Kushalpahuja at patel motors to narrate the problem of the noise. He asked me to get the car checked for noise during servicing.

After i returned to indore, i spoke to kushal again and he asked me to bring the car for servicing when the car reached 1000 km, firstly why drive it for 1000km, if there is a sound it needs to be solved immediately.

I dropped the car for servicing on 26th october 2017 morning with the service advisor mr. Lakhan chouhan. He said the problem was in the 'glow box and lower corner dash' and wrote the same on the service slip (Please find attached below).in the evening when i went to collect the car, he said the problem was fixed. Now, why servicing and fixing things on a new car, its your faulty inventory, you get it replaced from maruti suzuki, why should i suffer with my new car.

I took a test drive again and the problem remained unresolved - the noise was still coming. Mr. Lakhanchouhan refused to accept the problem. I then, along with mr. Lakhan chouhan took the car immediately to nexa showroom on ring road where the senior relationship manager mr. Narendra kumawat took a test drive himself and agreed with me about the fault of the noise in the car. Mr. Lakhanchouhan finally also acknowledged that the issue was unresolved and noise was coming.

I again left my car with mr. Chouhan who asked time till 10 am on 27th to resolve the problem. He called the next day on 10 a. M. And said more time was needed to identify the problem as they had been unable to find where the noise was coming from, i don't care, my car is not for your r and d give me a replacement. He called in the afternoon to inform that issue was resolved and i could collect the car. I asked him about the problem and he said there was a 'connector near the filter' which was causing the noise. Later, when i went to collect the car, he changed the reason to "there is a new strip in the ac which is causing the noise". I took a test drive and the noise was still coming intermittently. The problem was not resolved. I again when to nexa showroom and discussed with the issue with a manager, mr. Naresh ojha. He asked me to drive the car for three days and to return if the problem still persists.

I have spent a huge amount of money to buy this car and i am extremely disappointed with the function and service from the very beginning. I want nexa to resolve this issue once and for all or replace the car for me or refund me the money i have invested.