Maruti Suzuki India — Complaint with respect to problem I have faced for the vehicle I serviced through Simran Motors (Reg No MH-14 DT-9035)

Address:	Raigad, Maharashtra, 410206
Website:	www.marutisuzuki.com

Dear All This complaint is with respect to problem I have faced for the vehicle I serviced through Simran Motors, Plot No 2/8, Mumbai Pune Highway, Sector No 15, Opposite Garden Hote Panvel City, Navi Mumbai - 410206, on 09-Sep-2015 I have given my vehicle for paid servicing having registration no MH-14 DT-9035 on 09-Sep-2015 1) Details of problems given to them in writing (Image attached) Major problem is of wheel alignment and wheel balancing, vehicle goes in right side (Discussed with advisor Raghu) Please note that no tyre rotation has been mentioned anywhere even after that tyre rotation has been done without informing me. After that at EOD bill has been raised for all work done as per Simran Motors(bill attached) In the bill tyre rotation (which advisor himself decided) has been done and charges applied also about wheel balancing and alighnment report for the same not be given even I have asked so. 2) Delivery of vehicle given to me on 09 Sep 2015 itself without doing any work of wheel balancing and alighnment and now car goes in left side and vible due to tyre roatation . 3) I have given complain to Simran motors they asked me to drop vehicle and they ensure to me that work will be done. 4) Again vehicle will be picked by Simran on 15-Sep-2015 5) Again in the evening when call has benn came that work has been done I have taken test ride with advisor Raghu same problem is repeated this time car is going in left side and vible more than it has been done on first instance, then he called technician named Bhau from workshop technician confront the problem and assured me that work will be done tomorrow (16-sep-15) till 12:00 AM, I kept my car in workshop and wait for call . 6) On 16-Sep-15 no call from Simran motors came till 12:00 AM neither technician or advisor call me .I called up @ 2 PM at customer care Simran Motors they checked and call me back and told that car is ready. In the evening on 16-Sep-15 car has been drop by driver at my place with no work done (invoice attched), I have taken trial in front of driver car vible very much and goes in zig zag position. After that I called up advisor Raghu and told him no work has been done, now since he has not done any work of car he told me that tyres are defective and ask me to replace. 7) I have given feedback to them (form attched) no responce till date from Simran Motors. [Now because of advisor, technician of Simran Motors y vehicle has been fully damaged by way of tyre rotation and not doing and kind of wheel balancing and alighnment. Vehicle balance and alighnment has been gone fully. Who is responcible for this ? Simran Motors ? or Advisor Raghu or Technician Bhau ? or Maruti itself because they have given dealership to Simran Motors to give worst service to customers and damaging there cars I want my car to be in original condition as it was given before servicing on 09-sep-15 to Simran Motors, Panvel also charges to be given back (Rs 7660). Damages to be repaired and car loss to be paid Is this kind of worst service given by Maruti to there existing customers ?????????? Awaiting responce atleast from you IMMEDIATELY. Reminder mail sent on 23-Oct 2015 and 01-Dec-2015, till date no response from Simran motors neither Maruti With Regards Raj Patil [protected]