Maruti Suzuki India — complaints against the new vehicle and your dealer m/s hercules automobiles, kowdiar thiruvananthapuram-3-reg.

Address:

Thiruvananthapuram, Kerala

From
Ajith prasad v
Theertham, panachavila anchal. P. O
Kollam (Dist)
I am a regular user of maruti swift dizar and all my family members are also using maruti vehicles. On 23/06/2017 i brought a maruti alto 800 lxi car for my wife resmi from your dealer m/s hercules automobiles, kawidar thiruvanathapuram-3 kerala on exchange scheme.
After few days i noticed that the service book given along with the new vehicle was having particulars such as engine no, chassis no and other data’s were not of my vehicle. This shows the irresponsibility of a dealer toward a customer. The matter was informed dealer at anchal in kollam district kerala and he requested that when the vehicle is brought for the first service the will arrange a new service book but till this date they have not done anything.
On 28/06/2017 i noticed that the vehicle was jerking. When i got down of the vehicle and inspected the vehicle it was noticed that back right tyre was bulged. This matter was brought to the notice of the dealer. If these tyres are not changed i am afraid that the vehicle will be met with accident. After running 750 km (On 22/07/2017) the vehicle was produced for ist service. The complaint was recorded. But till date the damaged tyres were not replaced. I am not in a position to drive the vehicle smoothly. Now i doubt that the vehicle was used before registration by some one. I request that the matter may be got solved urgently. I take the opportunity to inform you that i select maruti car brand on the trust in your product and good will on the service centers of maruti.
The same complaint were made to the dealer through mail but till this date they have not given a singly reply that is why i am writing to your kind notice. If these type of attitudes are made by the dealer m/s hercules automobiles towards me i would like to take the matter before the consumer court and also with the social medias against maruti and the dealer which will bring a bad reputation. Inconvenience caused may be regretted. A suitable reply is solicited.
Copy of service book, 1st service job card is attached.