Maruti Suzuki India — Compromised safety no head restraints/headrest for brezza ldi (o)

Sunil V Kulkarni

from Nellore, Andhra Pradesh

Address:

500060

Dear sir

I purchased maruti breeza ldi (o) from rks saboo hyderabad on may 12, 2016.

To my surprise there are no head rests/head restrains. i have searched whole market and all dealers of maruti but no body is in a position to help.

This is very important safety feature and its painful to know that maruti has ignored it.

Iam not able to sit or offer anybody to sit on rear seats for fear of neck /spine injury. even small brake are giving jerks on neck.

If this issue is not resolved i may have to sell the vehicle. (i did not want to take delivery at the first place, but for the family pressure.

Head rests are most important safety feature, even more than air bags.

Please solve my problem.

Regards

Sunil kulkarni
[protected]@yahoo.com

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Comments

Sunil V Kulkarni

from Nellore, Andhra Pradesh

We have purchased maruti breeza ldi (o) on 12.05.2016 from rks saboo malakpet hyderabad.

We were not aware of the absence of rear seat head rests. the model on display had one.
I have asked for head rests for rear seats from the dealer, but they say they are helpless.
We are unable to use rear seats for fear of neck and spine injury in case of breaking.
This is serious issue and it needs to be resolved.
Kindly offer a solution at the earliest.

Sunil kulkarni
[protected]
[protected]@yahoo.com

subhamr

from Pune, Maharashtra

As we know that the information has been forwarded to Maruti on [Jul 15, 2016]. Its almost 1 year they haven't taken this issue seriously. What kind of Customer support is this ? When in various place it has been mentioned that if the car take sudden acceleration for any reason then it may cause damage to neck (may be it can damage neck bone too) of rear seat passengers as there is no rear head rest.

When buying a car more than 8 Lacs it is really very bad. When Customers are shifting to Ford from Maruti it is really very very disheartening news too. This way we are losing respect and hope on Maruti. People will say next that Maruti is only manufacturing commercial cars like DZire tour. They don't even care for private customers.

Please let me know if I am wrong in any way.