Maruti Suzuki India — Dealer cheating customer with consumer offer

Address:	560078
Website:	www.kataria.co.in

I had booked ertiga vxi on 6th march 2017 by paying 10000rs booking amount. The sales person manjunath from kataria automobiles bangalore had assured us that the car order will be submitted by their system same day or the next day and car would be delivered by 23rd march 2017. We were just given booking id. March month had consumer offer of 15000/- rs. We did bank formalities for loan and bank sanctioned loan in the same month. That sales person asked us to transfer the full amount 3 days before delivery and we agreed to that. Bank was ready to release loan on 21st march. But then the sales person called us and told there is some problem with dispatch of vehicle so delivery will be delayed. We were not informed anything about invoice/billing. He repeatedly told us that billing or invoice would be done by them in the month of march to avail offers. Now they are calling us and saying invoice could not be done in march and so we will have to pay 10000 extra as april consumer offer is only 5000/-rs. Who is responsible for this? Do customer have any control over invoice - no!! Whatever we are told to do, we have done it. Billing/invoice is not in our hand. We just go with the words of dealer. Looks like they have done some mistake while billing in march due to which maruti has rejected. By the time they realized their mistake, it was already april and now that manjunath and whole kataria automobiles is trying to put it on customer. I am planning to move this case to consumer court so that they learn a lesson in future to not cheat customers. Do anyone have inputs here for me? Where do i need to file this case as a starting point? Thanks for your inputs.