From,
PUSHKALA MENON 235/B-4 Paryatan Vihar
VAsundhara enclave
Delhi -110096
To, 17th May, 2016
1) The Works Manager 2) The Managing Director
M/s Rana Motors Pvt Ltd M/s Rana Motors Pvt.Ltd
C-47 Okhla Industrial Area, Phase iI A-2/7 Safdarjung enclave, Opp Bhikaji Cama Place, New Delhi New Delhi.
Dear sir,
Reg: Request for Refund of Rs.3300/- on account of purchase of new Luminus Battery due to defective (Panasonic ) battery installed in my Car - Vehicle MARUTI CELERIO - DL12CH2695.
I draw your attention to the following facts for your kind consideration and early necessary action.
The above car was purchased by me from Rana Motors Show room at Safdarjung enclave vide invoice No.VSL 13012904 on 29/03/2014 . Subsequently all the three free servicing had been undertaken by the Rana Motors workshop at Okhla and the latest paid servicing by paying around Rs.6000/- was also undertaken by Rana Motors workshop at Okhla on 29th December 2015.
Thereafter, I found that the vehicle was showing some defective functioning in display of its clock . Immediately I had informed the problem to the Service Centre, Okhla . I had continuously made the complaints with the Okha Centre for over one month. Every time the Workshop Incharge and the lady who attended my phone had promised to send a mechanic to repair the clock but nobody attended my complaint even after two months and finally somehow I corrected the clock timings myself.
On 12th May 2016, while I was returning from my office, again the vehicle had developed sudden problem and stopped its function completely. Immediately I called a nearby mechanic and after checking it is was found that the battery ( Panasonic-34B19L ) fitted in the Car was defective and I had to replace the Battery with a new one(Luminus) by paying a sum of Rs.3300/- on 12.05.2016.
I am very sorry to note that the New Car is only 2 years old, run around 18000 km only, all the regular servicing were undertaken by the above authorized show room, suddenly developed the big problem in its battery. As may please be seen the Maruti as well as the workshop of M/s
Rana Motors Pvt Ltd are fully responsible for the sudden failure of the vehicle . You can very well understand the hardship and agony underwent by me.
Under the circumstances I hereby registering my complaint and request you to refund Rs.3300/- within a week. . I am attaching a copy of the bill of the above new Luminus battery purchased by me from M/s V.K.Batteries, Delhi and photograph of the defective Panasonic battery, which is kept in my custody . .
Thanking you and awaiting Your early response.
Yours faithfully
PUSHKALA MENON-
Mob No.[protected]
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