Maruti Suzuki India — Defective gearbox in new ciaz

Address:

Gurgaon, Haryana, 122001

Car was bought three days back from pasco automobiles, golf course extension, gurgaon. The reverse gear gets stuck every now and then. I have showed the car to their engeener a few times. First they said i didn't know the technique to put my car in the reverse gear, when i threatened that i would complaint then they sent their engeener and even he said that if it gets stuck then it's not a big issue as all the cars are like this. I was taken aback when i heard this statement.

It's just been two days since i purchased this car. They say they will get this rectified but i don't want to keep a new defective car which has been repaired. I would like it to be replaced as i have driven it for less than 100 km.

Is it possible to get any help on this matter?