Sir/madam,
this is with refference to my wagonr green (Cng) with registration no : mh01cr0157.
Chassis : ma3ewde1s00b62309.
Engine no: 7846488.
i have raised a complain against job slip no 3007 dated 16/3/2017 & job slip no 3937 dated 15/4/2017 to fortpoint (Reay road) branch mumbai for unexpected engine oil consumption & cng leakage smell. After following up with the service adviser and not getting proper response. I raised a mail to maruti, against which i received a mail from mr. Amol amrutker on 25/04/2017, where i replied him back through mail about vehicle issue, further on 28/04/2017 i received a call from mr. Akshat tiwari (Service engineer of fort point) where he advised me to once again take the vehicle to the service centre, so the vehicle was taken to the service station on 29/04/2017 against job slip no. 4737. My vehicle was inspected under mr. Vishal shirke (Service supervisor fortpoint) supervision, while inspection he drained the oil from engine to check the quantity, the oil drained from engine measured 1.9 liters after 4000kms run, so mr. Shirke toped up engine oil to 2.7liters with advised to observe and said that he will check the oil level after 3000 km again to see an loss in oil, on the other hand he also found cng leakage from the regulator and decided to replace the cng regulator. The replacement of regulator took one week, but the replaced regulator was also found defective with same leakage in it. And this time it was worst then before my wagonr was running only upto 60kms with 8kg of cng (Full tank) so mr. Akshat decided to call for one more replacement.
know after a long wait of 34 day and constant followup call by me to mr. Akshat & mr. Vishal on 1st june 2017 they decide and called my vehicle to the service station for replacing once again with new regulator by stating that the delay was because they wanted to be sure of no leakage/defact in this new regulator, but the result was zero as they tried replacing two more regulator & both of them have same leakage issue in it secondly they also drained engine oil from engine to check the level as dicide. The oil drained from engine measured 2.2 litre after 3300kms of run. That means 500 ml of oil lose in 3300kms
know i have been advice by mr. Akshat to leave the car with them at service center so that they can fill the cng tank and leave it overnight to check the leakage. Agreeing to this advice i left my vehicle with service station on 1st june 2017 at 6pm evening.
on 2nd june 2017. I visited the service center at 10am morning where i and mr vishal shrike notice a pressure drop on regulator by 5 points i:e, last evening after cng tank full filled the pressure was 190 & next morning at 11am it dropped to 185. So mr vishal divided to take test drive to check milage. During test drive we drived the car till cng fual indicators first point dropped & the point dropped at 8.3km on that we decided to topup the tank once again and drive further to check the same point drop and this time it dropped on 31.3km.
i think this is quite enough to prove the leakage. As the difference was of 3.77 times then earlier.
now i am awaiting since 1st june 2017 for solution and reply from mr. Akshat and team. My vehicle is an commercial vehicle & i am facing loss of approx rs3000 per day plus i have face loss in cng cost for so many months.
so my question is that who is responsible for the loss?
know in this circumstances and as per the case history i demand maruti to replace me with new vehicle against the current one as this vehicle is defective form the manufacturing side. Or else i will be forced to take this matter to consumers court and media with the proofs of cng leakage videos and unexpected oil loss from engine.
i have attached video of the cng regulator leakage for your reference.
awaiting reply.
Regards
Ashish verma
+91 [protected]
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