| Address: | satnam ,nexa, sikar road- jaipur |
I am serving defense officer presently posted at New Delhi. My permanent home station is Jaipur.
As i a native of jaipur i have booked a Maruti Suzuki XL6 Alpha AT " khaki" color on 05 OCT 22 ( Dussehra) with M/s Satnam Motocorp, Sikar road. ( CSD authorised dealer)
It was festival time, I was given a waiting period of one month for the delivery of vehicle i.e 05 Nov 22.(Copy of invoice enclosed)
To my surprise they asked Rs 21000 as booking amount against the standard booking amount of Rs 11000 mandated by Maruti suzuki - ( i was told that Khaki is not a running color so to avoid there losses in case of mood change by customer (i.e myself) they need to be extra cautious. Thus i was made to pay Rs 21000 in three installments online.( Copy of invoice enclosed))
To my next surprise, hours after i completed the booking on same day, sales manager sent a whats app message stating- Waiting period is 8-10 weeks i.e more than 2 months.( Snap shot copy enclosed)
On being confronted of this sudden change he said this is customary, and car will be delivered in 01 month only. However when i called back after 01 month in November 22 i was told there are certain semiconductor issues for automatic variants so there is likely a delay of 2-3 weeks.
As i had gone for temporary duty out of india in December first week i could not contact for next 2 weeks. when i returned on 26th December 22 and asked about delivery dates i was told that plant is closed till mid Jan 23.
Finally i took leave and went to the showroom at Jaipur on 13 Jan 23. There as a new customer i asked for purchasing a new XL6 and waiting time -I WAS TOLD ONLY ONE MONTH WAITING.Then i apprised that don't lie and u r not giving any vehicle to me for last 03 months ( i showed my booking details) they were taken aback!!!
To my surprise the sales manager was not there and i was told that he is on leave. On confronting further they excepted that HE HAS QUIT. I was told that Maruti plant is closed and i will get the first delivery in first week of February. I was not allowed to meet any senior official even insisting for half an hour.
Post return giving a final try when i inquired in first week of february 23, again i was told that view no confirmation from Maruti production plant, production has not yet started and thus delivery cannot be confirmed.
Wasting no further time since i have already lost 04 months, i filed a formal complaint with maruti suzuki ltd telephonically on 06 Feb 23. It is after this that they buzzed and agreed to return the booking amount to close the matter.
Sir, this is highly unethical, unprofessional . I feel cheated.
It is requested that suitable disciplinary action be taken against the dealer, to avoid further embarrasment to any other civilian/ service personnel. These guys have made a mockery of the system, they should be answerable .
Cdr AMIT MISHRA
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