Maruti Suzuki India — Delivery of maruti suzuki baleno (Delta)

Address:

250004

Hello Sir,

My father is a retired Professor from C.C.S. University, Meerut. After a long time we wanted to buy a car this new year. He's been one of those people who has always considered Maruti Suzuki to be the most trustworthy brand in India. Even though we wanted him to buy a different car he would not go beyond your brand, for him buying a Maruti Suzuki product is like extending the family, just adding a new member.

On 13th of December 2015 we booked a Baleno (Delta Variant) at the Nexa outlet in Meerut. The expected date of delivery given to us was 15th of Feb 2016.

I wanted him to call someone with influence and get the car at the earliest and not wait till 15th Feb as it was supposed to be a new year purchase, but like he's been throughout his life he would not deviate from the rules and asked us not to intervene. He waited patiently for two months.
He called the Relationship Manager there (Claud Francis) on 13th of Feb to check the delivery status when he was told that the car cannot be delivered to him in February and even March was 50-50 chance.

Now I know it for a fact that some cars booked later than ours have already been delivered. I or my father neither have the time nor the inclination to collect proofs of the people who have got those cars. I am sure you at Maruti Suzuki have a system of checking that internally.

The fact of the matter is it's getting a little painful to be neglected only because you don't prefer to go out of the way, which is the common norm in our country. I expect you to kindly tell us what is the best way forward for us. There are so many questions, should we cancel the booking and go for some other company? I know one cancelled booking or one potential customer lost is not gonna make any kind of dent in your revenues but I am sure a man of your stature fully understands the value of a single customer. Should we just silently wait, now that we have waited this long and continue to be humiliated and feel small because that is the kind of experience that this transaction has been.
Both o[censored]s are a little confused and perplexed. Please help us decide the future course of action.
We would be highly obliged.

Harsh Vardhan Pundir
S/O Dr. Jagdish Kumar Pundir