Maruti Suzuki India — dissatisfactions for repairs and insurance claim

Address:

Vadodara, Gujarat

IN RESPONSE TO MAIL I RECD. CALL FROM DISHA OF MARUTI CO. I AM HAPPY TO HAVE THIS CALL AND THANKFUL TO THE COMPANY. NO BODY FROM DEALER HAS CONTACTED ME AFTER THIS MAIL. I REQUEST U TO DO NEEDFUL IN THIS MATTER AS I AM RECEIVING CALLS AND A MAN COMING TO MY OFFICE FOR BILL. I HAVE REQUESTED THEM TO WAIT TILL 27.01.2018

On Mon, Jan 22, 2018 at 6:45 PM, Niranjan Vaidya wrote:
To
Chief Manager

Kindly refer tour earlier correspondence in this regard and my first mail dtd. 16.12.2017. Copy of job card given was enclosed with first mail. since 14.11.2017 For about one and half month the Kiran Motors Baroda did not gave me proper response and every week when I went to the workshop I was given increase in estimate for repairs. No specific date of delivery was given. Therefore once I took one of my client being proprietor of Shri Shakti Auto Service station having experience of 30 years in the field of Maruti Car repairs. He after examining the vehicle in presence of staff of Kiran Motors gave me a estimate of Rs. 40, 000/- and the time limit for repairs 10 to 15 days. I was told that the engine was not at all affected by such minor accident and in such cases engine repairs will be covered in warranty period. The same view was endorsed by staff of the dealer and Mr. Desai Sr. Officer of the dealer. That is why he told me that he has sent request to the company for this and he is hopeful of me getting due justice.

As regards the insurance I was specifically told that the policy given to me is the best one and shall over everything i.e. front bumper to last bumper as per my desire. What has happen subsequently is all together different thing.

I am denied to have copies of the correspondence done by Kiran Motors with Maruti Company in this regard saying it is internal things. This attitude of dealer of avoiding transferencey is also hurting me. The harassment of increasing estimates and on exorbitant delay in repairs, misguidance while taking insurance etc. gave me a serious thought to go to court.

However after my first mail to you the dealer’s attitude was changed and gave me delivery of car in a week’s time. Which they were talking for one month. I have already expressed to you my gratitude for the help

My feelings has been seriously hurt during last 31 years of my experience using Maruti Cars. Even if I may not go to court I will prepare a factual details of present worst experience first time insurance claim in last 31 years and going to put open for my clients So that they can take due care. Hope to have a fair logical response instead strick interpretation of policy document’s unreadable lines to find out excuse.

A prompt action shall be highly appreciated.

Thanking You, Yours Faithfully,

Niranjan M.Vaidya