| Address: | Thrissur, Kerala, 680683 |
Sir,
I am proud owner of ritz diesel for the past 6 years (Engine no. D13a1527145, chassis no. Ma3fdebis00281035, reg no kl45e9498). I bought the vehicle from indus motors, pathanamthitta on 05/11/2011. Periodical/regular servicing is done at authorised service centres of maruti only. The vehicle is maintained in good condition.
All of a sudden the vehicle showed starting complaint. Yesterday (11/11/17) the vehicle was parked on roadside, near a shop at chalakudy town. After some time, when i tried to start the car, iginition was not getting on. Machine light was not not glowing. My battery is only 1 year old and is in perfect working condition. My successive attempt to start the car failed. Immediately i contacted the local service centre - m/s popular vehicle service, chalakudy. Their mechanic tried invain to start the car. It was finally taken to their garage with the help of another carrier.
Today after inspection they informed me that ecm (Engine controle module) is faulty and needs replacement at an estimated cost of rs22000.00 plus labour charged.
I really astonished to hear this news from the service centre. The vehilce has run for 56000 kms only so far. I suspect this to be a manufacturing defect, which needs to be attended by the company at company's cost.
Please intercede in the matter urgently and apprise me of the position. The vehicle is garaged at the sevice centre at chalakudy.
Paul p a
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