Maruti Suzuki India — facing harassment form customer service ch01 bb 4292 new ertiga

Hello,

I am the customer (Buyer) of your new ertiga having numer ch01 bb 4292 from 01 mar 2019 from modern automobiles 4 m. W. Indl area chandigarh.
I was going my village with my family near shamli meerut where my car stuck around 3 pm dated 20.04.2019. We call for help near by service station but no response. We also called on customer care [protected] and few other numbers which were provided by dealer but in vein.
I was helpless there to do something with my 6 other family member. One was my mother age 62 years old. My wife sister and my children.
We can not move there to leave the car or something else.
No body come there till the night around 10 pm.
I was very harassed from maruti whithin 1 month. I took the initiative myself and went to tania service centre near meerut.
But i did not get any type of help.
Today my car is in meerut and i came back to chandigarh for my work.

Kindly suggest me what should i do in this case.
Should i not to pay anything in this?
Should i get back your car and give my money back?
Should i go to court?
Kindly suggest

Your hopeless customer

Ashok kumar
[protected]
Ch01 bb 4292 new ertiga
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