| Address: | EXCELL AUTOVISTA SERVICE CENTER, BANER , PUNE |
On 24/12/2022 My brother experienced some abnormality in SWIFT DZIRE VXI CNG and immediately took it for inspection to EXCELL AUTOVISTA BANER SERVICE CENTER being the closest one.
The SA Prakash Shinde on the initial inspection told me there seems to be water in the petrol and that we need to get that fixed.
So the Petrol tank was cleaned and the engine oil, oil filter, petrol filter & Spark Plugs we replaced. They told me the car is now ok and you can now take it, they started it in CNG as the petrol was completely empty due to cleaning.
I paid for the consumable spares and the labor charge, the SA told me that my vehicle may need an engine overhaul sooner, which my brother didn’t understand properly as SA did not explain why that was needed when they had already done the needful.
My brother with family was heading for a family function so they took the vehicle and started off, however, the car again stalled at the service center gate SA told them it was due to low fuel and started it on CNG again, and moved them off.
When my brother return back and told me the situation we took it for inspection at a different authorized service center and they told us that the fuel injectors were damaged due to the presence of sugar in the petrol, and the injectors should have been cleaned/replaced the last time itself.
So we were heading back to EXCELL AUTOVISTA BANER SERVICE CENTER and my engine got ceased damaging the pistons, con-rod, crank, and head-block.
So we towed the car to SEHGAL AUTORIDERS PVT LTD, LONAVALA, upon complete inspection they denied service under warranty, also they are not ready to do the repair under an insurance claim.
WHY DIDN’T THE SA Prakash Shinde INSPECT THE CAR PROPERLY?
WHY WAS THE TECHNICIAN AT EXCELL AUTOVISTA BANER SERVICE CENTER NOT ABLE TO DIAGNOSE THE COMPLETE PROBLEM?
WHY DID THEY LET THE CAR GO IF THEY SENSED THAT AN ENGINE OVERHAUL WAS NEEDED?
WHY DIDN’T THEY DO THE NEEDFUL REPAIRS UNDER WARRANTY OR INSURANCE?
WHY IS SEHGAL AUTORIDERS PVT LTD, LONAVALA NOT ABLE TO DO THE REPAIR WORK UNDER WARRANTY OR INSURANCE, WHY ARE THEY DENYING TO ACCEPT THE CAR FOR REPAIRS?
Vehicle was purchased on :02/05/2022.
Service: all service at the authorized service center.
Previously Owned Maruti cars: Waganor, Swift VDI, Dzire VXI CNG.
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