Maruti Suzuki India — False commitment by maruti dealership and company failed to provide the resolution.

Address:	121005
Website:	www.marutisuzuki.com/escalate_new.aspx?Type=First&Ref_ID=000000

I purchased Maruti Wagonr Lxi commerical vehicle from TR Sahani motors address is A43 vishal enclave opposite tdi mall near rajouri garden metro station. At point of sale Ajay Partap who is a sales associate there never told me that what documents i need to submit in order to get the excise refund back, however I got the car registration from Faridabad and in the meantime TR Sahani people called me for submitting the documents for getting excise refund back ie pan card, RC, cancelled cheque, aadhar card however when i reached there they told me please provide me self registratioon trc. I told that i submitted the r to you now i cant go to authority again and if you wish i have than please pay the amount if the officer asks for it. Ajay told me dont worry we will take care of all that.
After six months were over I called ajay once again and he informed me that your file got rejected. I called complaints department of maruti suzuki and they registered the complaints however when i get a wierd response form the Dealer ship I tried to escalate the details to level one maruti suzuki and i was shocked that every time i put the complaint no they call it as a hoax one. I understood that how and why there is no complaint against the big corrupt Indian brand.