Maruti Suzuki India — False commitment while product sale to meet sale targets

Address:

Mumbai City, Maharashtra, 400022

We have purchase the maruti suzuki celerio amt zxi opt bearing registration number mh01ch2845 delivered to us on 17th aug 2016 as against committed delivery date of 5th july 2016 from spectra motors mumbai goregoan. While delivery we have observe paint peel off on bonnet and inform to sudesh and deepak of spectra motors mumbai but till today they have not shown any courtesy to call back for correction. I am trying to reach sudesh since last two days on phone but not responding the phone calls.

We are being cheated by spectra motor/maruti by giving false information while purchase of vehicle on features and conveniently deleted four features from zxi amt option like fog lamp, alloy wheel, seat height adj and security. These features were clearly briefed to us and then demonstrated on zxi demo car while purchase and also shared with product leaflet. After 20 days they come up with new product leaflet by deleting above features. The sales team were promising to cover loss and delivered the vehicle with color peel off. It seems maruti and spectra motor are making fake commitments to customer to make sale numbers and cheating customer.

I am loyal customer of maruti vehicles and already purchase models 800, waganr, sx4 and ertiga in last 15 years most of the time from vittese and issue found. I am extremely dissatisfied with spectra motors during this sale.