Maruti Suzuki India — Fraud done by vice president

Address:

New Delhi, Delhi, 110007

Respected Sir / Madam
Subject :- I was Ditched by V.P. Mr. Brij Talwar ( Saya Automobiles ) G.T. Kernal road.
Myself Mayank Jain owner of Maruti Suzuki Ritz car having no. DL8CAD 2292. I am a user of Maruti Suzuki cars since from last 20 years . This cars is my 6 car purchased from Maruti. I love the way Company Deals with Customers and after sales services . I always got my car serviced from Maruti Genuine Outlets.
But This time some other story comes and I want to bring in yours kind attention. I had given my car for routine paid service whereas my job card no . JC16001579 and Invoice no . BR16001542. But this time I was Ditched and Insulted by Vice President of Maruti, G. T kernal road. Mr. Brij Talwar.
At the Time of Insurance renewal I was issued with a free coupon having named “ FREE DRY CLEANING “, I was told that complete dry cleaning of roof, sides, seats will be done free of cost by this coupon. I impressed and leaving my very old insurance agent prefers to continue with them.
On 2nd May 2016 when I was handling over keys to driver and Coupon. He also confirmed free drycleaning of complete( Roof / Sides / Seates ) will be done under this coupon and same I confirmed on phone by service incharge Mr. Ghanshyam . Around 6:00 pm when I visited the workshop to collect my car, I was found my car not Dry cleaned by Roofs / Sides so confirm through Service incharge . He Replied it was refused by Mr. Brij Talwar.
Immediately I visited to office of Mr Brij Talwar and he very arrogantly talked with me and insulted me and told me the meaning of Dry cleaning and everything. I never expect this type of behavior from people sitting in such a prestigious position.
My request is to take immediate action against Mr. Brij Talwar ( V.P. service ) for his arrogant and Fraud Behavior such that he will not able to ditch others in his future.
Thank you