Maruti Suzuki India — Gearbox

Address:

Kozhikode, Kerala, 673601

I had bought ertiga zdi in april 2013. I got the gearbox problem cropped in when i was close to 35000 kms. I couldnot shift from 3 to 2. Everytime i had to go to 1 and then to 2. I got is serviced from maruti authorised service center for warrenty. He also said that this is a problem with most of the etrtiga and many other models also. And agin i faced same issu after 66000kms, its happend on february 2017. The authorised service centre guy told that this issue is with the synchroniser ring, hence got it replaced. But now covered just 70000 kms and the problem is back again. Its only 3 months since i got it serviced and service station is saying it came back again because that time i never got clutch set changed. If i have got clutch set changed then this problem would have not come. Now they are saying i have to get clutch set changed & changing clutch set will be chargable as its not covered by warranty.

I think maruti suzuki should recall all vehicles with this same defect and get them repaired with nominal charges to customer (If any). This way they will save credibility and retain customers. This is assuming they do care for their existing customers.