| Address: | Bangalore, Karnataka, 560056 |
Hi,
This is to share my feedback on my experience of buying my first car at varun nexa, bangalore, karnataka, india.
I had booked my baleno zeta petrol (Mt) on 21st july, 2017 at varun nexa, bangalore and the sales representative who attended me was mr. Sudheer. He had given me hopes to deliver the vehicle to me before 18th oct, 2017 since i had requested for, as it is my birthday. Once the booking was done and i was waiting for the car to be delivered to me, i receive a call from mr. Sudheer on sept 29th, 2017 asking me to take the car delivered on the same day itself. I had to apply the loan and get it approved from bank; hence, i had paid my down payment amount to showroom through cheque on 30th sept, 2017 assuming the car would be delivered by oct 1st week or 2nd week (As promised by sudheer).
Now that the loan amount was approved for me and disbursed from bank to dealer, i stopped getting calls from nexa for any update that i request for. I was promised that the car would be delivered on 12th oct, 2017 and i had visited the showroom on 12th oct with my entire family with full excitement of getting my first new car delivered. However, this did not happen. Yes, my car was not delivered that day. The reason for not delivering the car was due to delay in transit. If this was the case, then why was i called for car delivery on 12th oct and why didn't sudheer inform me in prior. My entire day was wasted. Is maruti going to afford that day for me?
From the day i had paid my down payment, mr. Sudheer did not keep things transparent to me. Even when i had visited the showroom for the first time, mr. Sudheer and mr. Jerome had given wrong information while explaining about the car. I was always in confusion during this transaction. I got my car delivered on 15th oct, 2017 that too without a permanent registration number. They had temporarily registered the vehicle due to the delay in transit (Mistake of nexa dealer). Mr. Sudheer had promised me to get the permanent registration done for vehicle post diwali. I had given him a call on last monday (23rd oct) to remind him about my vehicle registration. He promised me to give a call back on tuesday (24th oct) which i did not receive till now. Today in 26th oct, 2017 and still my vehicle is neither registered nor i am getting any updates from the sales rep or the nexa dealer.
Since the car delivery was delayed because of mr. Sudheer's mostake, he had verbally promised me to deliver the car to my home for free. He disappointed me even here by taking 250rs for delivering my car on sunday to my home.
I had called the showroom so that i can talk to the senior sales rep or the customer relationship manager (Mr. Jerome). Showroom people had promised me the the manager would call me back. Still no revert from the crm.
Is this the service maruti provides using the nexa branding? This was supposed to be a premium experience. I am still wondering where the premium experience is? Can maruti help me in getting my vehicle registered with a permanent registration as i have only few days left to register the vehicle permanently.
With high disappointment,
Thuhin raj das
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