| Address: | Ghaziabad, Uttar Pradesh, 201002 |
Hello,
I am highly disappointed from Maruti Customer care and Maruti authorised service center KAP at Shastri nagar, ghaziabad.
(I was driving my car Maruti Ertiga ZDI at 30th night of december near Hotel Grand Hyatt on the ring road in Delhi .The right axel got disconnected . The car was running smoothly on the highway around 60-70 speed. The car did not had any type of collision and the highway was also smooth .
After that i towed my car with a recovery van to a maruti authorised center Kap Automobile at shastri nagar, Ghaziabad, where my car gets serviced timely.There could be a reason my axel got broke without colliding on any object on midway due to their bad service. As my car recently got serviced from that service station and they changed some parts.After their service my car's alignment was totally out which after the complaint they did the wheel alignment.
Not only that when i went to them that day they didnt even inspect my car properly and started telling me the expenses.When i asked them a reason that why my axel got damaged, there was no response i wasted like 5 hrs at their service center. The steering of car was working fine and there was no sign of free steering as the service advisor mr Abhinav told me himself.
Mr Abhinav -service Advisor and Mr Kesarwani-workshop manager also inspected my car that day and told me that we will talk to insurance surveyer and then we will tell you the details. They made my job card and filled all the details Themselves.
after the surveyer did the inspection they did even informed me the results. after two days of surveyer visit they called me and said he is not giving the axel + bumper+ some other parts under insurance. I told them my car is in Warranty and then they started explaining me that this manufacturing defect does not comes under warranty. This means any car of maruti can get into this condition anytime and their is nothing they could do.
After that i filed a complaint on maruti costumer care (complaint number [protected]) after two days they called me again and they The service advisor+ workshop manager+ general manager (Mukhteshwar chaudhary)started showing me details of newly formed dents under the engine and told me that I need pay for these parts . The surveyer didnot saw those dents when he did the survey. How did the dents under the engine appear? it could possibly be that they may have made up those dents and made up a story.
Its my humble request from you to personally look into this matter
Now i do not have my new car that i loved most and they refused to provide me some other replacement for my car till it gets repaired. I am really very very dissapointed from maruti and i am facing too much difficulties travelling using a cab is costing me a fortune.
I would really appretiate if you could throw some light on this matter !!!
The previous service from KAP automobile was also not satisfactory as they told me that the first and second gears disks of ertiga
keeps damaging itself its a manufacturing defect of this car.
I always get my car serviced timely and my car falls under platinum warranty.(extended)
my car number : UK07AC0100, MODEL:ERTIGA ZDI. chasis nu. 227692
engine nu.5016210, mileage:46629
mfg year:2014
my contact number: [protected], [protected]
Gaurav Singh Chauhan Was this information helpful? | 
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