| Address: | Jalandhar, Punjab, 144003 |
| Website: | lovelyautos |
Sir,
I m the owner of Maruti Swift bearing no. PB08-CB-5757. I got the service of the said vehicle on 10.02.2017 at mileage of 54460 and paid a sum of Rs.5715.00 in all for the service done by said Lovely Autos, your Authorized Service Centre.
At the time of service, i was told that each and every part of my car has been checked and the car is road worthy and the next service shall be got done after 5000 kilometer.
That on 12.02.2017 when the vehicle has only been driven for about 15-20 kms and was standing at my house, suddenly the clutch of the car stopped working and it was free. I informed M/s. Lovely Autos, Jalandhar in the early morning i.e. on 13.02.2017 and the vehicle was taken away for the correction of fault in the vehicle.
On checking, i was told that the entire clutch oil in the chamber has been leaked and there is not even a single drop of oil in the chamber of the clutch and thereafter i was told that the clutch plates as well as ring are to be changed, since these parts have been damaged due to leakage of the oil in clutch chamber.
I told the manager of M/s. Lovely Autos that it is due to their fault, since the vehicle has been serviced on 10.02.2017 and they are supposed to check each and every part of the vehicle prior to saying it is a roadworthy. But the manager has refused to listen me and as stated that they don't check the said part of the vehicle at the time of service, since it is an internal part. I told him that what is the fun of coming to authorized service centre for repair of vehicle if the vehicle is not to be checked properly by them.
The fault, if any lies on the part of M/s. Lovely Autos, who had serviced the vehicle on 10.02.2017 and have not seen the portion of the vehicle i.e. the clutch part of the vehicle and the clutch plates and rings etc have been damaged due to their fault and without any fault of mine. I asked the service manger that they have no right to charge any amount from me for the correction of fault in the vehicle i.e. replacement of clutch plates, rings and labour etc.
M/s. Lovely Autos has charged a sum of Rs.9009.00 from me on 13.02.2017 for the replacement of Clutch Plates, Rings and labor etc and has given me the bill. Further since the payment was made through debit card, the said service centre has also charged Rs.90.00 as service charges of the machine installed by them for debit card. In all a sum of Rs.9099.00 has been debited from my debit card. The said Lovely Autos has no right whatsoever to charge Rs.90.00 over and above the actual bill of Rs.9009.00.
The conduct of the staff in dealing with me was very poor and they have failed to satisfy me qua the charging of Rs.9099.00 illegally from me, which they have no right to charge.
U r therefore requested to look in to the matter and direct M/s. Lovely Autos, Jalandhar to refund me Rs.9099.00, otherwise i have no option but to approach District Consumer Disputes Redressal Forum, Jalandhar for the redressal of my grievance.
Was this information helpful?
Post your Comment