Maruti Suzuki India — Manufacturing defects in my ciaz after the time of delivery on 15.06.16

Ruchir Mathur

from Jaipur, Rajasthan

Address:

Gurgaon, Haryana, 122017

When i purchased my car from pasco on 15th June 2016 i had a problem with abnormal noise in fuel pump and also abnormal noise from front suspension I reported the same to the sales executive and he asked me to come to the service station to get it checked later in the week I went to service station Pasco on 19th June at 10 am as it was my off day Spent the complete day there to get my new car repaired They changed the fuel pump and also changed stabeliser rods in front suspension as they said that it was faulty The problem waz not resolved then again did some repairz on my new car by changing some bushes In evening they took me for at test drive and the problem seemed to be resolved After a painful stressful day of getting my 2 days old Ciaz repaired I felt relieved a bit that now issues have been resolved and what do I see next that my rear bumper has got damaged in the service station I got really irritated and reported this to the sales executive and also the works manager They said that they will get it repaired during my first service I said what the hell so much repairs in my 2 days old car I left very disaapointed from there but I waz not aware about what waz in store for me in the next days to come The car ran Ok when i was going to my work in next morning but while coming back in evening the suspension noise started again I got very irritated that was it a mistake which I made by going for Maruti car I called up the sales executive next morning 21st June and reported the problem He asked me again to come for repairs during the first service My question to Maruti Suzuki is that is this the way a customer has to pay for his new car which is carrying such manufacturing defects and have been transferred to me for bearing them Now I am escalating this to MSIL and would escalate even further as I have been duped by giving me a defective piece Need an immediate resolution for my problem

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Comments

Peddeti Shiva Ram Prasad

from Hyderabad, Telangana

hi bro, even am facing the same problem...will u please let me know where did you buy the car from.. i mean dealer details.

digvijay thakur

from New Delhi, Delhi

Hi Ruchir, has the suspension noise problem been identified. i also bought a ciaz zdi+ from Pasco this august and it makes strange noises on rough roads. Have they resolved the issue in your car, if so what exactly was it as the works manager at Pasco doesnt seem to have any clue. He also tried something on my car, it went away and the noise was back in two days and is increasing. Your response would help.

Naveen Hari

from Bengaluru, Karnataka

Hi guys even i am facing the same problem, abnormal noise from front suspension.

Naveen Hari

from Bengaluru, Karnataka

The Regional Director,
Maruti Suzuki Corp,

I have underwent my worst nightmares having purchased a CIAZ from you with my hard earned money of 14 years.

I want my entire money refunded within a week and I don't want a new replacement for this defective car.

I intend to end my 11 year blossoming relationship with Maruti Corp once and forever also with an additional caution that I won't recommend any product of Maruti to anyone from my family, friends, relatives, colleagues or any social circle that I am part of.

My Next Step would be reaching your CMD's office with cc to PMO, Transport Minister, Consumer Forum, Niti Aayog, and all Concerned Legal Bodies with Copies of my entire correspondences with your local offices regarding the Purchase of Maruti CIAZ Car.

Thanks in advance,
Naveen Kumar H