Maruti Suzuki India — maruti helping varun motors to eat customers money

Address:

Hyderabad, Andhra Pradesh, 500018

I booked a new maruti suzuki dzire zxi petrol from varun motors (8-2-120/76/115, opp. Kbr park, road no.2, banjara hills, hyderabad, telangana 500034). The vehicle was available in free stock which is why i bought it although i wanted to buy baleno because i wouldn't be able to wait. First, mr chetan (Salesman) has no knowledge about the finance process, deliver process and not even about the vehicle specs. I was provided wrong info, so i visited gem motors to get the vehicle specs. I complained to mr chetan's team lead mr naveen, he apologised and wanted to help. However, in-spite of booking the (Free stock) vehicle 1 week in advance (Because of auspicious time), mr naveen called me 1 day before delivery date (In the evening) and said he will not be able to deliver the vehicle on time. So then i had to contact gem motors and buy the vehicle from them. On 10th nov i signed the booking cancellation papers and handed over the yellow file to chetan (While i was seated at gem motors during the delivery), post that i tried contacting mr naveen on multiple occasions over the phone and in whatsapp, however i have no clue when i will get the money from them. Just wanted to keep maruti suzuki informed that varun motors have recruited incompetent people in their showroom who are giving inconvenience and bad customer experience to your customers and pulling your brand value.