| Address: | Maruti Suzuki India Limited CIN : L34103DL1981PLC011375 1, Nelson Mandela Road, Vasant Kunj, New Delhi - 110070, India Ph:- 011-46781000 |
I purchased New BALENO DELTA Model in March 2022 (Regn No: DL2CBD2383) and found the SMARTPLAY STUDIO Infotainment System deployed as an OE by company is DEFECTIVE. Not only in my Car but all SMARTPLAY STUDIO Infotainment Systems are DEFECTIVE.
The defect was also checked at verified in many New BALENO[protected] DELTA Models at their NEXA Showroom & Service Centres in Delhi and Gurgaon and shown to their Sales, Service and their R&D teams.
Defect is clearly evident when music streamed thru' USB or Bluetooth.
Simply adjust 'TREBLE' at Max from BASS/MID/TREBLE settings & Graphic Equalizer 4K and 10K Frequencies on a gradual high (refer attached Pix), following defects will be easily noticeable when we gradually INCREASE VOLUME from LEVEL-15 Onwards:-
1. Sound Volume Output becomes suppressed in waves.
2. Insignificant Sound Volume Increase thereafter.
3. A complete distortion of Sound after Volume Level 30.
The problem seems in rendering Digital signals only as both Bluetooth and USB do the same. The FM, being Analog signal, does not show any aberrations as mentioned above.
MARUTI-SUZUKI has not provided any solution to this problem which I had been pursuing with them for over 1-Year and now they have even declined to consider it as any problem saying it as their ‘System Feature’. Enough mails from MARUTI-SUZUKI are available showing the way they have tried to first delay & then snub the issue with an absolutely vague solutions. Same are attached for your ready reference.
There still might be many-many like me who are deprived of any solution by MARUTI-SUZUKI and are forced to use a DEFECTIVE INFOTAINMENT system.
Request, please also verify the above anomaly in SMARTPLAY STUDIO from your end and get convinced. Need to expose such callous and nonchalant attitude of OEMs towards its affected customers. I am also attaching the Invoices by company for the visits I had made at their Service Centres, In some of the Invoices they have deliberately not mentioned the problem to avoid problem issue getting acknowledged formally.
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