| Address: | Gurgaon, Haryana, 122002 |
I had booked a brezza zdi in august this year and have received an email on 16th nov from maruti that the car would be delivered soon. I had been abroad on work that time and upon speaking to the executive, he confirmed its delivery on 30th november.
I had been in touch with the executive shailendra who was looking after my booking and he committed to deliver on 30th nov. Accordingly i returned back to india. However, on 29th nov night, he reached out saying that the car has not reached the dealer. Since then there has been no communication whatsoever from him or anyone from vipul motors. The executive or his supervisor are not responding to my phones or messages and i have no way to know what the status is. I categorically told them that i would be travelling out of the city again on 16th dec and to let me know when exactly they would deliver but i have also not received any response to that.
I had selected vipul motors upon recommendation from friends and after talking to the executive, have not even spoken to any other gurgaon dealers as i trusted what vipul had to offer in terms of customer relationship. For me integrity, right communication, committment and trust are important from any customer relationship view point. I have even ignored the mistakes they made in my booking which pushed the booking date further down the line. I also ignored the fact that they didn't return my previous booking amount and said they would adjust the same later.
The problems that am facing right now because of the delivery delay of this car is a different aspect altogether. I had let the executive know about all that way before as i have to travel frequently out of country for my work. Was this information helpful? | 
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