Maruti Suzuki India — My name is adv. darshan anant kulkarni complaint about ertiga zdi+ model

Address:

Nashik, Maharashtra, 422011

Sir,

My name is adv. Darshan anant kulkarni and i am your customer since november 2015 as i have purchased maruti ertiga top end model from shaan cars pvt. Ltd. I met with an accident in the month of march 2016. So, i claimed for insurance in the month of march 2016 as i have been told by the concerned workshop authority of shaan cars that your vehicle is new one and it will take time to arrive your new parts so after the arrivals of the parts finally my vehicle got done and fully repaired by the concerned staff member and as my vehicle was new my right side outer mirror also got damaged by the accident the concerned ovrm was of non movable from the inside buttons so they gave me the non electronically movable ovrm i. E. Right side outer mirror so i made complaint for that and the concerned workshop authority told me that we have made order for the new one and it will arrived after the one week with the ordered parts from us i said “ok, i will wait for the arrival.” so the part arrived and as per the telephonic talk with the workshop staff authority they have told me after the 20 days of my repair that your part is arrived. But i was not in the city i told the concerned workshop staff member he told me that as and when you will arrive please visit to the workshop. My part was arrived in the end of the month of may 2016 and i visited the workshop in the first week of june 2016 i told by the concerned staff member that i replace your part to the another customer and he told me that i will again make the same order to maruti, dehli authority and you will get it after one week but after this i made calls and my part of right side outer mirror is still awaited.

My question is that i paid the accident amount and my part is delivered to someone else, is that a promising service?

As i have paid the accident bill on 26th april, 2016 and took the delivery of my vehicle on the same day though my car was damaged outside but the concerned repairing persons damaged my car from inside they touch their messy hands to my car fabric and interior. And put some grace on the cars fabric interior parts as i have made complained for the same they told me that we have no cleaning measures so do the cleaning from some other private cleaner.

My question is that i have paid full accident amount and i get the car dirty from inside, is that a fair servicing?

When i met with the accident my right side tire also got burst in the accident and your maruti insurance company gave a new tire of goodyear but the same we not good enough to run on the road that got punchier due to bad quality of tire.
As there is another complaint that your shaan cars delivered me the fake goodyear tire because if the tire is new one it will damaged after a year or after 10000 km but the concerned maruti insurance gave me the fake tire.

My question is that if i am your consumer and if i am getting the bad quality tire then how can i and the people of india can trust the brand name of yours this brand is since 25 to 30 years old so the question arose that the brand name is fake or the dealers of maruti is not good enough to maintain the brand name?

Finally i am asking you that when my part will arrive, my interior will be cleaned and will my tire will be changed. If these three complaints will not be done in 15 days then i will issue a notice to you and your dealer after this. And you and your dealer will be wholly and solely liable for the damages that i am suffering since 26th april 2016. And it is also to be noted that if the action is not done in this 15 days period this will cost you and your dealer a serious damages for my metal harassment too. Awaiting for your quick response and action too.


Adv. Darshan anant kulkarni