Maruti Suzuki India — My vehicle maruti ciaz up 32 gq6996 - complaint against m/s apoorva motors farrukhabad.

I (Ravi suri) residing at lucknow. My subject vehicle met with accident at farukhabad (Up).
As m/s apoorva motors, authorised dealers / service centre available at farukhabad, we have parked the vehicle there for repair etc. I was remained continuously touch with manager mr. Vinay pandey and owner mr rajan. After getting there assurance on 02/05/2017 that vehicle is ready in all respect, i have gone from lucknow to farukhabad on 03/05/2017 and reached there at 1 pm. The subject company has done all the outside work, but after taking delivery from me and paid the amount of bill to him. He informed me that both the hose pipe of the vehicle is repaired only and due to not receipt of the same from the company they are not able to replace the same. I found very shocking then seen the hose pipe they have done taping on the pipe by general tape only. But what i can do at that time because it was around 6 pm and i have to come back to lucknow that was urgent. I have taken the vehilce and start from there. After going to some of the km dash board showing one red sign, i have enquired from mr rajan over phone, he told nothing is there, he will arrange some machanic at lucknow and it will become ok.

I came to lucknow and after searching from maruti booklet and search from net google, i came to know that this sign is of faulty air bag etc.

I immediately contacted to mr rajan over phone on 04/05/2017, he assured me to sending / arranging some body from lucknow and he will pick my vehicle and solve the problem.

Since 04/05/2017 to 06/05/17 upto 1.30 pm i have waited a lot and several messages send from my phone and talked over phone with mr. Rajan and mr. Vinay, only they are giving false promises but not attended my complaint.

I am really disappointed with this type of services given by maruti service centre.

After waiting a lot i am sending my vehilce to m/s k. T. L pvt ltd. Lucknow through my driver now.

I am totally unsatisfied with the performance of the dealer that they have handed over the subject vehicle by puting my life in danger as the google shows the sign means `air bag faulty " it leads my life in danger.

I have made full payment to the subject service centre without puting any question. But they have provided bad services to me.in this case i have made insurance claim also.

If they have repaired / replaced hose pipe and correct all these thing may part of insurance claim. Now i have send the vehicle through my driver to m/s ktl at faizabad road lucknow may burden on me for further cost.

It is really disappointement. The subject service centre told me that maruti compan y has not provided hose pipe to them, whereas i received my vehicle after 21 days. I thing this time is sufficient for bring any part from company. When they have receipt of all other parts like bonet, air bags, side panel, censures etc. Why hose pipe is not provided to them and why the dealer/ service centre has delivered faulty vehicle to me.

I am submitting my complaint after total fed up by them.

Apart from that some of my interior decor items etc. Missing / stolen at the work shop which is also extra burden on me.

Kindly take up the issue with the subject dealer / service centre and reply at the earlest.

Their behaviour with me, pretend me to go for complaint. Now i am also going to consumer forum and claim with the agency as they have put my life in danger by handing over to faulty vehicle without proper repair.

Early response will be appriciable.
Thanks and regards,