Dear sir
This is my above mentioned complain which still remains unresolved.
I have booked a maruti ertiga zdi plus grey with fort point automotive cars pvt ltd, thane in the month of november 2015 stating that i want a 2016 mfgd vehicle.i was promised the delivery by janaury 2016 ending or maximum by feb 16 mid.but the car is till date not delivered to me.
finally i lodged a complain with yourself(mul) on 22/02/2016.i was promised a quick solution by your attendant.i recieved a call and an email from anuja madam (crm fort point thane) assuring me that my vehicle will be delivered in next 3 to 4 weeks that is a maximum upto 23rd march 2016.
on 8th of march when i called up the showroom regarding the vehicle status anuja madam and mr sudhir patra straight away said that the vehicle has not been allocated/dispatched from maruti plant .the production of this particular model is slow and we are not sure that we will be able to deliver ur vehicle on the given time.
as mentioned in my earlier communication i have informed you that there is my sons wedding in our house on 24th march 2016 and this car booked to be gifted to him as a gift for which i anyhow need the vehicle latest by 23rd march 2016.
after that when the showroom did not respond, i called maruti head office on[protected] on 9th march i.e yesterday and was attended by pooja madam crm dept.she assured me that the matter will be conveyed to the concerned manager/team on priority basis and i will get a call back shortly.but after calling her up 2 to 3 times i got no response.now when i call up for pooja madam, she avoides my call.somebody else picks up the call and says shes not on the seat and will give message to call you back.
im realy shocked to see this kind of treatment maruti gives to the customers.
pl note il be very straight in my communication . . . .i want the vehicle delivered anyhow by 23rd march 2016.i will not compromise on colour or model.its been more than 3 months im suffering bcoz of this delay.i have even handed over my old car to fortpoint true value dept long back.
request you to pl look into this matter as very very urgent or i will have no option but to go to the media, consumer forum and legal authorities for help against this kind of fraud maruti is doing to me.
expect your prompt reply and quick action on my query
thanking you
ramjeet yadav
ph: [protected]
Was this information helpful?
