Maruti Suzuki India — non receipt of correct rc even after lapse of 5 months

Address:

Faridpur, GT Road, Durgapur, Bardhaman, West Bengal

Hi,

This is in reference to complain i'd no[protected] registered with maruti suzuki-arena regarding non receipt of rc even after lapse of more than 5months from the date of booking my car by paying the entire amount.
Here i would like to mention that i had purchased my car "maruti suzuki vitara brezza, zdi +" from maruti suzuki arena authorised dealer "swg - car world, faridpur gt road, durgapur, west bengal" on 28 th dec 2018 by paying the entire amount on 27 th dec 2018. Mr. Soumen roy was the sales executive. I had also opted for registration of my car through the dealer by paying a hefty amount. There are n no of troubles that i had to breeze through this dealer.
1) firstly without my consent mr. Soumen roy had asked the accessories dept, at maruti suzuki swg car world, durgapur, west bengal to fit all company access (Though they are optional). To my surprise when i asked mr. Roy how could you fit all the accessories without my consent. Then the person looking after accessories told me since all the accessories are fitted using some kind of adhesive, so if i remove the accessories it will damage my car. So even though i didn't want the accessories i had to purchase them by paying a hefty amount. This was totally a misselling from the sales executive.

2) secondly even though i had opted for registration through the dealer, even after showing my car to the rto (Purulia, wb) it took almost 1month for the no to get generated. And here comes the biggest shock, when i found the vehicle no through mparivahan and digilocker app, in my registration it is being shown as "rajashree mahato" instead of rajarshee mahato. Although i had provided copy of aadhar and pan card while i had purchased my car. My question is how can employees be so reluctant that they will key in wrong information even though i had submitted copy. We're they sleeping or not literate enough to read the same???

Now after 5 months still i am yet to receive my rc with correct name as a result i can't move out my vehicle. As a normal customer why i have to face this kind of trouble and harrassment???

I have already registered a complain but no solution provided yet. Moreover durgapur customer assistant people didn't even want to provide the email i'd of complaints team.

Kindly take appropriate steps against the dealer maruti suzuki, arena (Swg car world, durgapur) so that i can be provided immediate resolution.