Maruti Suzuki India — Non-refund of booking amount

Address:

560103

I booked ignis vehicle in nexa show room in koramangala, bangalore.
I wanted blue color, but since only silver color was only available at the time of booking, i booked it with a booking amount of rs.11000

Later i got a call from nexa showroom in marathahalli outer ring road, telling me that blue color ignis vehicle is available and i need to come and book it immediately

Hence i cancelled my booking from nexa showroom in koramangala and booked again in marathahalli outer ring road. The car was also delivered to me by nexa in marathahalli outer ring road.

I called nexa koramangala to refund my booking amount.
They asked me for my bank details and it was sent to them as requested.

Now even after two months i am yet to get the refund of my booking amount. Everyday i call them, the answer is "today it will be transferred".
I have called up nearly 20 times, and always false promises are made to me.

But till date the amount has not been refunded back to me.

I am totally frustrated with the service on nexa koramangala showroom.

Please help me in this regard