Maruti Suzuki India — not a safe car has airbags didn't opened during accident

Ninnu Ram

from Hyderabad, Telangana

Address:

282010

Hi Team,
I am using Maruti Celerio ZXI model since last 4 years.
And I am very disappointed to say that I am not happy with the Car as recently I meet an accident whose pictures are attached below. On front seat both me and my fellow tucked our seat belt but during this major accident, none of air bags got opened.
By God grace we got lucky that none o[censored]s got major injury. But still what kind of services and body parts you guys are providing.
Please take necessary action and provide me contact details whom I can consult regarding this.

Please see the attached picture to understand, how major was the accident.
I didn't paid extra for seat belts so that when its require it will not opened.

+2 photos

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Comments

Ninnu Ram

from Hyderabad, Telangana

I have been contacted by Maruti after filing complain, and team had promised that they will inspect my car for further analyse. But since then its been 6 days and none of their associate visited the Car for analyse.
Nor I am getting any proper ans from their representative.

My Car damage is in its extreme condition that it will not be able to repaired. And in that condition, their representative said that might possible your car damage it not that extreme which make airbags opened, the dents are on only one side. They didn't even looked into attached pictures of accident car, and trying to safe themselves.

Check picture for car condition, when it won't qualify to open air bags, What more extreme condition they were expecting to open airbags?