Maruti Suzuki India — Pathetic level of service experience

Address:New Delhi, Delhi, 110075

Dear maruti team,

My car had met with accident and was submitted to workshop on 11th july 2016, today i am on 20th sept and still no proper updates that when can i get my car back.

I know writing this mail would incur a negative to my car only as that's still under repair which would result into either lower level of service or higher cost for repair, but knowing this also i am forced to write this mail as only i know that what i am undergoing through without car for close to 3 months.

I am unable to accept that the damage that my car had undergone would take this amount of time to get repaired.

The unfortunate part is that after a company of such an repute is not even bothered that what its customer is going through.

I am associated with maruti from years but this is for 1st time i have came across such an pathetic level of service. I am confused who is responsible for this maruti as a company of dealer magic auto.

I never expected this from maruti,
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    Maruti Suzuki India Phone
    +91 11 4678 1000 [New Delhi]
    +91 22 2659 0478 [Mumbai]
    +91 48 4408 8400 [Cochin]
    Maruti Suzuki India Address
    1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
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