| Address: | 400093 |
| Website: | www.marutisuzuki.com |
Dear sir,
With regards to the above mentioned subject, kindly note that the service which i got from your service center was pathetic. i had given my maruti zen - mh 01 ma 2817 for servicing on 3rd of august 2016 at fort point midc - andheri east. i was been informed that due to the old model the spare parts would take some time. i agreed to this and gave my car to mr. anil who was the customer service executive at your branch.
Time and again i was following up form mr. anil and i used to get the same answer that the parts are not yet come. if i wanted to i would have gone to kurla and fixed up my car in just one day but i believe in quality that's the reason i always choose authorized maruti service center so that i get all genuine parts for my car. you can check your records, i have always given my car for servicing in maruti. this time the service standards were totally not acceptable as after one month i got my car back on 3rd of september 2016 after paying a hefty amount including labor charges. when i got my car back, the car was in a condition worse than before. the dicky of the car was not closing, the rear door on the left side was not getting locked, rear door on the right hand side was making more noise, the steering was more tight than before.
I was very upset about this. then i got a call from your service center about the feedback. i told them all the issues and one fine day one person from your center come to pick up the car and the funny part is i got the car after 02 day and still in the same condition. wow!! this was something amazing.
I called up mr. anil and he says that he has done the work. you can ask the person from your center also who came to deliver the car. the car was still in the same condition.
Now this was not something was expected from a reputed service center of maruti.
Why did this happen?? just because my car was old enough for your team to handle it or was it a pure negligence from your team as new cars were given the first priority rather than the old ones.
Mr. manager, could you please justify the pure negligence which has been occurred by your team of experts. i am sorry but self would not recommend maruti service center to any of my corporate colleagues.
Self would be awaiting your revert asap.
—
Thanks & regards,
Hitesh divecha
Food & beverage manager
Mobile : +91-[protected]
Aravon services pvt. ltd. (a subsidiary of quess corp limited)
Office no 3, 1st floor, trade globe building,
Opp vits hotel, jb nagar, andheri (e)
Mumbai – 400 059, maharashtra, india
Www.aravon.com │linkedin │ facebook │youtube
Please do not print this mail unless necessary. save trees.
The best way to predict the future... is to create it...
Was this information helpful?
Post your Comment