| Address: | Gautam Buddh Nagar, Uttar Pradesh |
Motor Craft Indian Pvt. Ltd.
Sec 63 Noida
Dear Sir,
I own a Maruti SX-4 (2007 Model) and get is
serviced routinely at your service Centre.
The last major Paid-servicing was done on 17.02.2015 at mileage 57946.
Presuming that the Maruti preventive Service is done for gaining peace
of mind – I got it done with billing of 11543/-
Recently on 30th May I started for a vacation trip to Mussorie with my
family. My car hose got punctured and the coolant was drained. Looking
at the high Temp. in my dashboard I immediately stopped in a Indianoil
Petrol Pump and asked for assistance. I was told by the local mechanic
that it will take some time and diagnosed that the hose got ruptured
due to choked Radiator and it has in turn damaged the gasket of the
engine.
The whole engine was to be lifted and gasket replaced. It has cost me
the vacation with whooping bill of Rs. 10000/- off-road.
The root cause is NOT CLEANING OF RADIATOR IN THE ROUTINE MAJOR SERVICING.
I demand a clarification from your end as your people, when contacted
are only busy in getting business for you (telemarketing).
A highly disappointed customer
*Alok Anand*
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