Maruti Suzuki India — Poor service quality

Address:

Kottayam, Kerala, 686631

Sir,

This letter is being send in regard with the improper service provided from the AVG Motors Ltd Kottayam for my Maruti Alto Lxi 2008 Sept model with reg no KL 05 Z 1357.

I have taken my car to the above mentioned workshop for checking the sound due to vibration from the steering column. The adviser inspected and informed over phone that some of its parts has to replaced, as i am not well aware about the terms for each parts he mentioned i am not mentioning it here.

Its really astonishing to found when i went to take my car that the said complaint was not rectified and the person informed me that their is no evidence to show you for the wheel alignment check, when i asked him that their is alignment problem with the car. And the reply was most terrific as it is the problem with road, not the car.

Moreover the way they have treated my car in their workshop was par below the said standard. They have made scratches in the back side of my car, it shows that something has dragged over the body.

I am not mentioning here the price they charged me for their so called service.

Anyway, i will be taking the car to same workshop for rectifying the issue.For professional like us its really a matter of time and money to spent time in your workshop by taking leave from our routine work, as for a banker its crucial time a the financial year has just about to end merely because a wilful default from your side is quiet unacceptable.


Looking forward for a minimum standard of work from your dealer.


For Dr. P.K Thankamma
Carithas Hospital
Kottayam
[protected]