Maruti Suzuki India — poor servicing & customer response bagga link vasant kunj

Address:

New Delhi, Delhi, 110017

Had given my maruti alto registration number hr26bx 0746 for repairs on 13dec2017. After repeated requests the vehicle was delivered to me on 11jan2018. I was called by the manager thrice to the workshop for the delivery but the vehicle was never ready. The way customers are treated by the staff is absolutely humiliating. They donot maintain any record of the vehicle repairs or interactions with the customer. Only money making by telling lles and clever talks. Zero commitment and absolutely un truthful staff and management. My vehicle was repaired under insurance and i ve not received the basic bill till now, ie even after one month of vehicle delivery. My original driving license, rc and pan cards were sought by the supervisor which have not been returned by them even after repeated requests. Poor floor management and zero monitoring of activities. Work gets executed in crisis management mode which is so unfortunate. Maruti suzuki needs to close this servicing station forthwith or else your reputation is certainly at stake. Kindly read the reviews on the website of the bagga links vasant kunj branch and you will realise the real worth of the staff and their outputs.

I had also given a tele complaint on 02jan2018 but yet to receive a reply. My complaint reference is [protected]. It is shocking that there is no feedback system and everything is left for itself to happen on its own. The response time of tele complaints is pathetic and i am sure there is no monitoring of the same. The tele executives speak to the customer (... Only after a long wait!) so arrogantly that one wonders who is the service provider?

Please look int the functioning of bagga links vasant kunj. For further details you may please contact me on tele.