Maruti Suzuki India — Problem with steering wheel of Baleno car no HP20F5213 manufacturing year Oct 17

Address:

CM AUTOS COMPETENT NH-21, Chandigarh Rd, Rupnagar, Punjab 140001

Dear team,

I have puchase Baleno delta oct 17 2017 model from hoshiarpur NEXA ropar dealer. After 4.5 years suddenly the steering wheel got stuck in the middle of the road as I was taking a turn . I had to apply sudden brakes to stop the car ... The car from the opposite direction also had to apply brakes due to wrong positioning of my car ... Then I took my car to Maruti workshop ... I was briefed that this is a common problem with Baleno cars of steering getting stuck and they even told me that the Maruti had intimated all the customers and changed the steering column and motor of cars that were manufactured in certain period. I instinct to replace the coloum when I took the car for service in nov 2022 but now they said that warrenty period is over by 15 days but they simply disagree the same. Now they are asking me to pay them RS 45000- Rs 48000 to replace the concerned part which is absolutely too costly for me and also not right on the part of Maruti Suzuki as I was never informed either verbally or thru letter or post about the part being changed by the company . I have asked to put the mail to concerned team but they simply denied for the same and does not cooperating with me to raise customer issue. My friend is also having Baleno delta in his fleet and his vehicle is also having the same problem as out of warranty period and he is also in the same situation then he escalated the matter and he got replacement of coloum after bearing 30pc cost mutually by dealership.

Sir this was absolutely not right on the part of Maruti Suzuki for not informing me about the problem and getting it rectified even getting all servicing done from maruti dealership. It could have been life threatening for me and my family members so I request you to look into the matter and get my faulty steering column rectified.

I have been a Loyal customer of Maruti and this is my second Mariti Suzuki car in a row and i have never faced such a problem ever in any of the cars.

I had purchased the car from NEXA HOSHIARPUR, PUNJAB

Nearest dealership:- CM AUTOS COMPETENT
NH-21, Chandigarh Rd, Rupnagar, Punjab 140001

ENG NO:- K12MN7149315

CHASSIS NO:- MBHEWB22SHK178703

REG NO :- HP20F5213

MANUFACTURING DATE - 10/2017 MARUTI BALENO DELTA PETROL
LAST JOB CARD NO :- JC22003244

Thanking you,

Yours Faithfully
KAPIL DEV
Phone no :- [protected]