Maruti Suzuki India — Reduction in fuel & fudging a customer during the servicing 0

Address:

400104

Hi i got my vehicle's bumper changed last week from your malad w workshop. They did a good job but when they returned my vehicle there were below issues

1. Fuel was @3 point when i had handed over the vehicle, at the time of delivery the fuel was reduced to 1 point.

2. I refilled cng in my vehicle the next day, post that i was unable to switch my vehicle from petrol to cng.

I informed about this issue to the service manager, post that she arranged for a technician at my place. Post check up he informed that there is some issue with the cng valve or cng switch, which i informed that the same was working prior to the workshop work.

On the same day (Today) i took my car to the workshop again where a technician informed that some wire is been bitten off by mouse (Which never happened in 3 yrs, the vehicle is been parked in the same society and no vehicle owner in the society has reported any such issue with the vehicle) and the same has to be repaired for which they have quoted me inr 485/- + tax

The issue was repaired in 30 mins time, when i checked my car a normal insulin tape was winded on the wire for which spectra motors has charged this amount.

This issue could have been sorted by the technician itself who had visited my place. The job card was not closed due to which i was not able to give my feedback @ the workshop through online machine, the service person had taken my feedback on a form (Hope that reaches the concern)

The technical efforts were minimal to sort the issue against the exorbitant charges imposed, moreover the vehicle was at the workshop for around 4 days, prior to that i never had such issue with the vehicle. Reduction in fuel is noticed for the second time during my overall experience from the workshop.

This is pretty disheartening for a genuine maruti custom, where authorised service dealers are playing around with the customers.