Maruti Suzuki India — Regarding delivery of faulty piece of ciaz.

Address:	Chandigarh, Chandigarh, 160036
Website:	www.marutisuzuki.com

Dear Concern, it is very painful for me to write this complaint to the co. whose credibility is undoubtful and almost every household is proud owner of any type of car produce by you. I still remember, when my dad purchased his first vehicle and that was Maruti 800, we roam around in and feel privileged. Than came a day when i started my career and want to purchase a vehicle, automatically the choice was maruti and it was my first car, that was maruti zen. After years when maruti stop its production of zen class again my love fell to maruti and again I purchased maruti Swift Glam. Actually Its legacy which my dad pass to me and same i wanted to pass on my son. Now my son want to purchase a car and accordingly i advice him to go for maruti coz itz tried and trusted. After weighing several options, product available in market and deliberations of several days, in the end i successfully convinced him for maruti product, He got ready to buy the ciaz. On 29th march 2017 From AUTOPACE the maruti dealership at Chandigarh we got delivery of our car maruti ciaz vdi, which was purchased in the name of my wife Ms. Neelam Sharma, H.No. 707 Sector 36-B, Chandigarh.After performing puja at mandir which was on the way from dealership which itself a few KM far from my house. On reaching home, out of curiosity i open the bonnet to see the engine and itz beyond my belief that engine smells like hot burning metal and heated like anything. i immediately rang to my sales person who deliver me the vehicle and told him, he replied my that sir dont worry i will see it tomorrow, coz itz very late today. On next day the service van come to my house with no requisite tool. He asked me for the fault which i told them and they see ask me that have you any tool to open the concerned part as we have forget it . on inspection of vehicle they found that there is no Coolant and the car deliver to us without the same. Now my faith of years on maruti strats shaken and i forced to think that i was wrongly suggested to my son for maruti product. Surprices still stores in, as they told me that they are not able to find the actual fault, so they called their seniors, who arrived after hours . After checking for quiet long time they told me that there is a pin hole in pipe which supply coolant to engine, so the coolant leaked . After that they fill the coolant and told me that everything is fine . When i ask them firmly are you sure they said with shaken voice YES SIR IT SEEMS PROBLEM IS OVER NOW. Seeing above circumstances and negligence on the part of dealership that they deliver me the car without coolant and same i drive for few kilometer without coolant and engine of my car got heated coz of their fault. . From very that day we stops to drive the car out of fear that it again not get heated or some other problem may erupt. Now I requested you strongly to kindly intervene in the matter and got my car replaced with new one, which i also prayed to dealership but still no response .I get from them. Itz the shear negligence of dealership with no fault of me and lacs of rupees from my hard earned income is on the verge of ruin. You are again requested to get my car replaced and give me the justice so that the faith and trust which i have on maruti before this incidence can be the same. Now ball is in your court to save the trust and faith of a man who in 50 years of his life never looks any option other than maruti .
Regards,
Chander Shekhar Sharma,
Mob. +91 [protected].

Still i do not get any invoice or any other document i am attaching what i get till now from the dealership. Looking for your positive and prompt action . thanks.