| Address: | Ghaziabad, Uttar Pradesh, 201012 |
| Website: | www.marutisuzuki.com |
I went to motorcraft sahibabad, ghaziabad for my routine second free service on 5 october 2016 that time i have stated my problem which is related to car vibration during startup. Adviser told me that this is not a major issues almost all the diesel car have this problem but then also i was not satisfied i asked my adviser to pick my car from the home but he says that sir i am on leave i can not pick it tomorrow.
Then on 8 october 2016 i went to motorcraft sector 63, noida for the same issue they told me that this issue is related to electrical wiring but after 2 days they sent my car back to motorcraft sahibabad, ghaziabad as they do not have demo car for electrical wiring testing after testing motorcraft sahibabad gzb reported me that sir this issue is related to less power produced in engine compression because of the adulterated diesel.
Now they are asking me for rs 75000 for repairing of the engine.
Please help me what result in the break down of my engine as when i have submitted my car in the workshop it was in working condition.
Why motorcraft sahibabad did not resolved the issue during the service time?
— may be that time it can be cured as there was no breakage of the block and the pistons.
Why motorcraft hired such a unskilled worker who can not even figured out the issues?
Why adviser did not picked my car very next day after the service when i reported the same problem again to him?
— if he able to picked my vehicle then also this issue can be cured that very next day after service.
Why motorcraft noida uses petrol fuel to start the diesel engine?
— during the road test when my car stop abruptly then mechanic from motorcraft uses petrol to start the car which puts the load on the engine because of which the block and pistons rings get weaker.
Why motorcraft noida did not figured out the issue and they kept me on saying that this issues is related to the electrical.
Please maruti help me why at every step motorcraft neglect my problem and now it turns into nightmare for me.
Maruti if you are authorizing motorcraft for servicing the maruti cars then how can they neglect the issues which result into repairing of the engine i understand that you certify that car engine is destroyed due to the diesel adulteration but that can be easily cured during the early stage but why motorcraft wait for getting the case worst.
Please maruti my car is new it just ran 5000 kms why you want consumer to bear this when.
Please response i did not hear anything from your side this is 4th time i am writing to you.
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