Maruti Suzuki India — regarding worst ever service

Hi,

This e-mail is to notify the authorities that, buying a maruti suzuki car is the biggest regret of my life, and trusting my your fort point maruti service center was another one.

A year ago, i purchased maruti suzuki ertiga vxi (Petrol + cng) from your fort point, dombivli dealership. Since then, my life became miserable. Initially, i loved my car as it was a great experience. Then, suddenly, after some thousand kilometers, my car's rooftop started rattling, which by the way fixed by the dealership, at last servicing. At that time, i notified them about steering wheel noise and roughness issue along with a rattling in car's seat. (This is when i left my car for 2nd service, at 10000km).

When i picked up my car, they claimed, the issue was fixed and if anything happens i should bring my car again to the dealership. Now, at next service, issue of seat rattling, and the steering wheel was still there, which i informed them. Again, when i collected my car, it stopped rattling, but after some days, that noise started again.
Now, the same thing happened at my last servicing, and top of that, some strange noise started coming from my steering. Also, they claim they did my break maintenance, which sounds like a break of some broken truck.

Is this the way they cheat the same people who trust the name of maruti suzuki? Is that my mistake that i trusted your service center to fix my car? For how many days should i suffer more? Today, i'm saddened to the deepest degree of my heart.

While writing this e-mail, i am searching answers for those questions. Now the real question is, are the higher authorities going to look into this issue?

Kindly help me and get me out of this mess, by doing what needs to be done.

Regards,
Veerendra risbud
Kalyan
Pin-421301

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