Maruti Suzuki India — Request for Assistance in Resolving Police FIR as Ownership Transfer not done as I have purchased new car in exchange

To,
The Chairman,
Maruti Suzuki India Limited,

Dear Chairman Sir,

I hope this letter finds you in good health. I am writing to bring a serious matter to your attention regarding an unresolved issue with the ownership transfer of my Maruti WagonR purchased from your authorized dealer, M/s Motorcraft, Sahibabad, Ghaziabad showroom.

I purchased the Maruti WagonR on 21st October 2014, exchanging my old car (Maruti Alto, registration number UP 16 S 3150) through M/s Motorcraft.

Recently, I was shocked to discover that the ownership transfer had not been completed even after nine years. This oversight has led to legal consequences as my name is still associated with the vehicle, and I am being held liable for an accident that occurred involving the car resulting in a FIR being filed at Thana Bagpat, UP.

Upon contacting the police officials, I explained that I had sold the car to M/s Maruti True Value (Motorcraft). To my dismay, they informed me that the car is still registered under my name, and I am responsible for the legal ramifications.

Despite my continuous efforts, the Branch Head of M/s Maruti True Value, Mr. Amit Wadhwa ([protected]), has not responded to my pleas to resolve this matter with the police, even after 15 days.

I escalated the issue to the CEO of M/s Motorcraft, Mr. Sanjay Tyagi ([protected]), but unfortunately, he has also not responded to my requests for assistance.

The lack of cooperation and communication from both parties has left me with no option but to consider filing a legal case, including an FIR and Consumer Court complaint, to protect my rights.

I firmly believe in the reputation of Maruti Suzuki, and it pains me to see such irresponsible behavior from M/s Motorcraft. The transfer of ownership was their responsibility, and their failure to fulfill this obligation is causing undue stress and hardship to me and my family.

I kindly request your urgent intervention to resolve this matter and prevent the escalation of legal actions. Your assistance in expediting the ownership transfer process and rectifying this situation would be greatly appreciated. I trust that you will take prompt action to uphold the integrity of Maruti Suzuki Motors and ensure that customers are not subjected to such unethical business practices.

Thank you for your immediate attention to this matter. I look forward to a swift and positive resolution.

Sincerely,

Neeraj Tyagi
[protected]
Noida