Maruti Suzuki India — RSA department did not respond as they should

Our car broke on 18/11/2023 at national highway Mathura road near hodal toll plaza, Uttar pradesh. We call thrice on rsa number [protected] and eveytime they kept on saying technician will call you. Even they told us the charges of 700/-. But neither we received any call from technician nor any complaint registration message.
This was very disappointing from the largest car manufacturer in India. Never going to make any further deals with Maruti suzuki. I request for action to be action against this type of fault services.
I was there with my wife, daughter and son at 8:30 pm. And how much safe our country we all know and the kind of irresponsible behaviour from RSA team of maruti suzuki is unacceptable.
Very disappointed.
Car number for which complaint was register HR29AV1741.