| Address: | Mumbai City, Maharashtra, 400071 |
Thanks Mr Pendse for your quick response after I spoke to your Show Room Manager(?). However, I find that the dates indicated in your mail is May 17 in some places which are yet to come and need corrections.
Irrespective, I have few comments to make on your mail, and also on the discussions held yesterday.
1. I find too much follow up for getting the cheque from different department of dealership including you which were delivered immediately but no subsequent update or follow up for delivery of the car, and when I spoke to you earlier you had no details except you asked for immediate payment else you threatened to allot some one else. Based on the same I had deliver the payment cheques on Sunday 23rd April 17 to your RM, who confirmed me to deliver the car within 7 days. I had also got my choice number done immediately so that there is no daly as you have refused to support, while other dealers does.
2. I also note from your mail that your A/Cs depart had hold the process for cheque clearance, Can I ask why your A/c dept did not submit the cheque to your bank on due date and kept on hold, as mine and dealer A/c is in the same HDFC A/c which takes max of 15 to 30 mts to get the money transferred which took more than a dat and delayed the process. Who should be responsible for such delay???
3. During the discussions, I was told that there was also delay by a day due to Insurence query, (was not known to me), which has also delayed by one day.
4. I appreciate, there were two public holidays, but that should not stop working on other days.
5. You had submitted for CRTM on 2nd may, as per your mail, and it took two days to get, but I am told it is done next day and as per mail recd to from RTO it was not submitted on 2nd May and was done later.
6. Now I am told to take the car with undertaking, which I refused as it is not correct and for any eventuality, I will be held responsible.
7. After my push yesterday, I am now told a date of confirmed delivery on Wednesday next, 10th May, which is 17days days from handing over the cheques.
Just to reiterate that I have no major hurry for the car as I already have multipl cars in my possession, but reason I am travelling from next week as such I had repeatedly requested to your RM, Dheeraj.
In addition to above, I would also like to reiterate that I have booked the car without seeing and test drive the variant I booked as you did not have an automatic variant car which is surprising, though I did request few times during my multiple visits which other NEXA Dealers are providing. Also, during my talk to Senior Maruti officials, was told that they have created new NEXA Brand for better and Improved Customer Service and feelings, which I do not see in your Dealership, not sure about the dealers, which I am going to take up with my Maruti friend ASAP.
Hope I could clarify and looking forward for clear communications with better Service.
I am copying this mail to your Dealer CEO, Ms Saha for information to look into and create better service for customers.
Regards
B Mitra.
Was this information helpful?
Post your Comment