Maruti Suzuki India — Several complaints unattended by the dealer about the blunt layers of the car in such short span.

Address:	Nashik, Maharashtra, 422009
Website:	Maruti Suzuki

Hoping that the team would read this entire message patiently. Maruti suzuki is known for its excellent service, but to our surprise it has disappointed us. Just within 1.5 years and 13000 kms after its purchase, both the front tyres had worned out and had become completely blunt loosing all its grip. I am a cancer patient and getting a car was a very needful thing as i was restricted from driving two wheeler. February 2015 we bought waganr vxi car.in the first two pick and drop services, the team came and took the car and then after some days the tyres looked really worned out. When the same was reported to the showroom, they accused me of not doing wheel alignment but the fact is that they never asked whether you need the allignment or not. They simply came and took the car and did not ask whether we like to do that or not. Then i was told that the car must have been on rough roads. Here is the list of facts
A_the car was taken to mumbai during my cancer operation. The nashik mumbai road is a highway, so no point of bad roads.
B_ the car was never taken to a hilly bumpy roads.
C_ after the third servicing, customer care had called and had asked for feedback, where again this tyre issue was reported. So the person came, checked and said_i dont see any problem.
D_ when i went to the showroom and told the same thing again, they suggested about wheel alignment. But withing 60 kms of run once again the wheels were rubbed.
E_ within 60 kms of run the wheels were wearing out again. Then they suggested for body alignment.
F_ now i have done body alignment also. But the big fact remains is they did not take any responsibilty for it and always gave vague answers and refused to replace the tyre.
So after deliberate requests and going to the showroom so many times i got the same vague answers a_the road must be rough b_ the driving would have been rough c_we will only provide replacement of one tyre and not both the tyres and the same answers were repeated each time i went to the showroom. But my question is how can a cars tyres get completely flat blunt loosing all its grip miserably so soon with such less run and the run being the kms when the issue was reported first. Till today, i have to take the car with this same condition with these blunt wheels as the issue was never addressed with priority. I have attached the photos of the wheels in all phases and also the invoice copy.
Millions of people trust your brand and look forward for your service but i was unfortunate to not get one, which is why i had to wait wait and patiently wait and then finally write this complaint form. I kindly request your team to please take it seriously and provide replacement for both the tyres