Maruti Suzuki India — spare parts replaced without customer approval

Venkatch69

from Visakhapatnam, Andhra Pradesh

Address:

530017

My car baleno, zeta had steering noise inside the cabin regarding on this raised complaint on 16/feb/2018, complaint no. Nx [protected]. Spare parts has been changed with my approval and with out my notice. Its highly illegal as with out customer approval spare parts cant be replaced by authorized work shops. This mistake was done by jajabheri automotive pvt ltd, visakhapatnam and more over my complaint has been closes with out any intimation.

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Maruti Suzuki India customer support has been notified about the posted complaint.

Apr 03, 2018

Updated by Venkatch69 Please Note: Spare parts has been changed with out my approval and with out my notice. Before replacing spare parts they have to explain cost of spare parts and labour charges. Before replacing spare part they had sent SMS indicates Estimate amount is Rs.0. after service they demand to pay Rs. 3581/- other wise they denied to delivery of car.