Maruti Suzuki India — Suzuki nexa baleno alpha

Address:

New Delhi, Delhi, 110017

Dear Friends- I booked my baleno this Year in Jan and my car Baleno Alpha (Ray Blue) was delivered to me on 7th Feb-2016. On day 2 evening I noticed the headlight beam were shaking on smallest potholes at the speed below 60kmphs, I though of taking it to the workshop and show them. But in the mean while informed Bagga link, Kolta, new Delhi from where was handover/delivered to me. I put a complaint with Nexa Toll free number on 1-March-2016 and though they might help me get to the root cause as the showroom guys were not very concerned after they received their money and the agent got his sales commission o[censored]p selling me complete accessory package, tefelon and anti-rust coating .

However the mail was sent to GM baggalink workshop and Territory service manager (MSIL) and I was the one to contact him next day in his mobile which was shared by CC, rather than they contacting me (Premium nexa experience)
When contacted, they fixed a appointment for my visit on 6th March evening and said that, they would arrange another baleno and check wheather the shaking liight was in my car or other baleno as well. I called the workshop 6th morning and told them that I would come between 5-6pm and they acknowledged.

The best part of customer dedication is yet to be shared.

I reached 5:30pm and they said that they were unsuccessful to arrange for alpha baleno which is equipped with a projector headlight and keeping my calm, I requested them to please ask your guys to take my car for a spin and see if the lights were really shaking while driving or not.

2 advisors from the workshop took my car for a spin in Bawa poultry compound, vasant Kunj and agreed that the lights were really shaking like there was something was loose inside the projector. In my earlier visit they said that the shutter inside the eprojecto, which does the hi/low beam is loose and it is standard in all the cars (can you believe that !!!) And there is no solution to it.

I later made a video in their workshop and sent it out to all the people in baggalink, nexa experience team, maruti mailing list and no one ; not a single person has replied or acknowledged saying that they will get back after the finsings. Today again I called (9-march-2016) the nexa CC Tollfree and again he has sent a reminder to the people who are supposed to look into this experience.

This is a FYI to all my friend here who have booked alpha, it's the most irritating part of driving at night and the concentration that of the driver will be always on the light beam rather than on road. The light shaking is too much and these guys at suzuki dont even notice the faulty headlights manufactured by Indo Japan limited

I am sharing the video link, this test was performed with handbrakes applied and the technician is giving acceleration. Please see the booth when it's zoomed.

https://goo.gl/photos/8ozX8fK78NwgKEQa6